Frequently Asked Questions

We’ve grouped our answers to your most frequently asked questions into five broad topics.
If you have any doubts whatsoever, please reach out to our staff, who will be more than happy to help.
Please feel free to get in touch with us.

  • Which areas of the museum are open to visitors at the moment ?
    The Musée des Augustins is still undergoing renovation work, so it is only partially open. Although the church and Gothic Galleries are closed at the moment, you can still visit the Romanesque Sculpture Gallery, the Darcy staircase and the Painting and Sculpture Galleries on the first floor. The main cloister is still partly accessible during the renovation work.

  • How long does it usually take to visit the museum ?
    Allow 1 or 2 hours for a laid-back visit.

  • Is the museum open for free on some days ?
    The museum is free on the first Sunday of every month, during the European Night of Museums, European Heritage Days and special events (consult our online ‘Exhibitions and events’ search tool).

  • Can we visit the museum at night ?
    There is one late-night opening session (until 9 pm) per month, and sometimes more, to coincide with special events such as the European Night of Museums (check out our online ‘Exhibitions and events’ search tool).

  • Is the museum air conditioned ?
    Although the museum doesn’t have air conditioning, its old stone architecture and the natural coolness of the cloister mean the areas you visit remain at a pleasant temperature.

  • What advice do you have for hot weather ?
    On busy days (the first Sunday of the month, the summer months—June to September—Heritage Days, etc.), to protect yourself from the sun’s glare and excessive heat, we recommend that you bring a hat or a parasol with you on your visit. This will make your wait much more comfortable.

  • Have you redesigned the museum ?
    We have adopted an entirely fresh approach to the museum and its functions, with access and visitor itineraries that make it as comfortable as possible for visitors, a brand-new visitor experience and approach to the collections, a new exhibition design, and more.
    >For more information, consult: the muséums metamorphosis
  • Can we eat in the museum ?
    Eating inside the museum is not allowed, and the same rule applies to the museum’s outdoor areas such as the cloisters and garden.
    However, at the end of your visit, you’ll find a café area in the gift shop, along with a small outdoor terrace! Both of those areas are available for visitors who purchase food and drink from the café (apart from baby food).
    > You may also be interested in : Can we visit the museum with a baby ?

  • Can we take photos in the museum ?
    Yes, you can take photos of the collections and the building itself during your visit. Mobile phones and cameras are allowed, but please don’t use a flash.
    Don’t forget to post them on social media and tag us !
    If you want to use special equipment (selfie stick, tripod, light) or shoot a video, you need to ask permission from the management team beforehand.

  • Can we make drawings at the museum ?
    Yes, you can make drawings at the museum, but only using dry media. You are not allowed to use ink, ballpoint pens, oil-based media or permanent markers. If you want to draw as a group or if you need to bring a lot of equipment with you (copyist activities, for example), please submit a request to the museum beforehand (and wait to see whether your request is accepted).

  • Where are the restrooms ?
    On the ground floor, the restrooms are located in the museum reception area. An additional restroom for PRM is located on the second floor near the lift for accessing the Painting Galleries.

  • Do you have a cloakroom or lockers where I can leave my belongings ?
    Yes, you’ll find the free cloakroom in the main cloister – it’s accessible as soon as you purchase your ticket from reception. Several locker sizes are available, and each locker has its own key.

  • Can I take a break at the café during my visit ?
    Yes, you can visit the café then go back into the museum to continue your tour on the same day.
    Make sure you keep your admission ticket. You’ll need it every time you go back into the museum.

  • Do you have audio guides ?
    Yes, the Musée des Augustins has audio guides to accompany your visit! You’ll also find lots of other resources to help you make the most of your visit: games, easy-read information cards, mediation resources in the galleries, information cards, creative area, etc. Discover all our resources designed to enhance your visit.
  • Is the museum accessible to people with disabilities ?
    Yes, the museum is fully accessible to people with reduced mobility (PRM).
    > For more information, check out the: Accessibility section

  • Can I visit the museum with a baby ?
    Yes, babies are more than welcome! You’ll find a changing table in the reception area restroom.
    You can stop to breast or bottle feed your baby wherever you like throughout the museum.
    You can keep your pushchair during the visit, and two ‘Play along’ areas offer activities specially designed for little ones.

  • Can I bring my pushchair ?
    Yes! However, when the museum is very busy, you’ll have to park your pushchair in the area provided in the cloister, next to the cloakroom.
  • Can I pay by cash/bank card/chèques vacances (holiday vouchers) ?
    We accept the following payment methods:
    . Online tickets: bank card only (pay online).
    . On the day, at the till: cash, bank cards, cheques, chèques vacances (holiday vouchers), chèques Culture (Culture vouchers).

  • I bought a ticket online to visit the museum or take part in an activity. Can I get a refund ?
    No refunds, returns or exchanges.
    > For more information, please check out our General Terms and Conditions of Sale (T&Cs)

  • Is there a gift shop ?
    Yes, you’ll find a gift shop at the end of your visit. You can also enter the shop directly from rue de Metz. It’s a hybrid space where you can buy souvenirs and books, as well as enjoy a drink or a sweet or savoury snack.

  • Do you need a ticket to enter the gift shop ?
    Yes, anyone can enter the museum gift shop or café, with or without a ticket. Entry is via the forecourt, on rue de Metz.

  • Do you have an online gift shop ?
    Yes. There is an online gift shop for all Toulouse museums and monuments. You’ll find a selection of books, decorative objects, posters and other stationery-type accessories.

  • Is it possible to reserve the Museum for private events ?
    Yes. Private-hire options are available for the different museum areas.
    Please send us your request via the Contact us page (form at the bottom of the page)

  • Are there jobs available at the Museum ?
    If the Museum has vacant positions or internships available, it will post them on the metropole.toulouse.fr website (‘Recrutement’ (Jobs) page)

  • How do I subscribe to the newsletter ?
    It couldn’t be simpler ! Just click on the ‘envelope’ icon on the top right of the page and fill in the form.
  • Why is the Museum called Musée des Augustins ?
    > For more information, check out: History of the convent – Musée des Augustins

  • Is there modern art at the Museum, too ?
    Yes. The Musée des Augustins establishes a dialogue between its collection and the contemporary creations of young artists.
    When you visit the Museum, you’ll discover artworks specially designed for us, offering a fresh, contemporary take on the Museum. You’ll make some surprising, eye-opening discoveries as you wander through the Museum!
    . Between the cloister and garden: Syntone by Stéphanie Mansy.
    . Romanesque Sculpture Gallery: Romanesque column capitals with original lighting and colours created by Jorge Pardo.
    . At the foot of the Viollet-le-Duc staircase: Of bricks and watermelons, an artwork by Flora Moscovici.
    . Viollet-le-Duc staircase: Spectral staircase, an installation by Pablo Valbuena.

  • Are the artworks on display originals ? Are they for sale ?
    All the paintings, sculptures and contemporary installations are authentic originals (apart from two or three exceptions that are reproductions you can touch).
    Our artworks are part of a collection put together with the aim of preserving and transmitting knowledge and culture. For that reason, they are not for sale or hire, and are considered to be inalienable – meaning they can’t be assigned, sold or transferred. That principle guarantees they are conserved for future generations.

  • Is the museum church consecrated ?
    No, it has not been consecrated since the convent became a Bien National (national property) in 1789. It is an exhibition gallery belonging to the Musée des Augustins.

  • Is the Museum organ used by musicians ?
    The organ is managed by the Conservatoire de Toulouse (Toulouse’s music school). It is regularly played for teaching purposes (outside museum opening hours) and concerts.